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Corona Virus Precautions at Gippsland Veterinary Group

Changes in Procedures at Small Animal Clinics

As an essential service, all of our clinics are open to meet your veterinary needs. We are of course, taking the necessary precautions to protect your health and safety and that of our staff, during this difficult time. Importantly, we will be asking you to remain in your car when you arrive, call us on the phone and wait until the veterinarian is ready to see you.  If you anticipate that you cannot follow our guidelines please discuss your needs by phone when you make your appointment (including clients with special needs).

Please be mindful of the following changes we have put in place to uphold the current social distancing and hygiene recommendations related to COVID-19:

  • consultations by appointment only – please call us on 5662 2251 or 5672 1044 to make your appointment (if you are unable to make a pre-existing appointment, please let us know so we can use this time for other pets in need)
  • when you arrive, please call us to let us know and remain in your car until the vet is ready to see your pet
  • only one person can attend with their pet for a consultation (sorry no kids)
  • phone ahead to order prescription medications and over the counter products such as flea / worm treatments and pet food so we can have them ready for you to collect (this is to reduce the number of people standing in the waiting room at once)
  • whilst in our clinics please respect the taped off areas and use the hand sanitizer provided
  • please pay with EFTPOS or credit card (if this is a problem please advise us at the time)
  • please follow the instructions of our staff, they will be acting in the best interests of you, your pet and our staff
  • if you are feeling unwell or are in isolation or quarantine after traveling / exposure to a suspected case, please call the clinic so we can make the most suitable plan to assess your pet
  • please observe all government recommended hand hygiene and cough etiquette recommendations

At this stage there is no evidence that pet dogs or cats are a source of infection to other animals or humans. Coronaviruses known to occur in animals do not cause infection in humans and are not associated with the current COVID-19 pandemic.

Our patients, clients and staff are extremely important to us and we hope that these changes can help make a visit to the vet as safe as possible.

For the latest information regarding our practice’s COVID-19 related changes please refer to our Facebook page at